Empower improves agility with Nokia Siemens Networks’ field force management

Empower, a leading provider of field engineering and maintenance services to energy, telecom and industrial companies, is implementing Nokia Siemens Networks’ field force management approach. Based on a Software as a Service (SaaS) model,* the approach automatically allocates needed resources to place and schedule work as efficiently as possible. It is expected to help Empower significantly to increase productivity, specifically improving productive field technician and shift manager time.

“As an increasing number of companies outsource their field engineering and maintenance services to us, it is important for us to adopt a consolidated solution for our multi-national operation that will support us to identify repeating elementary tasks and streamline the processes,” said Juhani Vanhala, chief development officer of Empower Group. “Nokia Siemens Networks’ solution will help us to boost our competitiveness and our flexibility, providing us the much needed agility to manage our resources.”

Nokia Siemens Networks’ field force management provides data on the position, availability and skills of field engineers as well as service tools and machinery. Based on a consolidated view of the data, the most suitable resources for lowest possible cost can easily be selected to suit the time and location of field engineering activities. Unnecessary traveling is minimized and extra costs from service level agreement violations are avoided. The solution provides data on delivery accuracy, team performance and work order history. The whole solution is seamlessly integrated into existing Enterprise Resource Planning systems and delivered via an IT cloud provider.

“Empower has handled parts of our managed services operations in the past and having worked with the company we have a good understanding of its pain points. In close cooperation with the company, we designed the solution to meet their needs,” said Esa Harju head of Nordic and Baltic business, Nokia Siemens Networks. “With the deployment of this solution, Empower will substantially improve operational efficiency and maximize revenues.”

The solution will initially be deployed in Sweden and Finland and subsequently in other countries where Empower has a presence.

About Empower Oy
Empower is a multinational service group delivering construction, maintenance and professional services within the energy, telecom and industry sectors. Owned by the management of the Empower Group and the capital investor AAC Capital Partners Holding BV, Empower has operations in dozens of locations in Finland, Sweden, Estonia, Latvia, and Lithuania. The company's turnover is EUR 319 million and it employs nearly 3,000 people. www.empower.fi

About Nokia Siemens Networks
Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland. www.nokiasiemensnetworks.com